Data Deletion Instructions

Last updated: September 2026

The fastest way to delete your Drobe account and personal data is directly in the app: open Profile → Delete Account. If you cannot access the app, you can also email us at support@drobe.rentryo.in with the subject line "Delete my Drobe data", including the mobile number you registered with.

Delete in the app

1. Open the Drobe app and go to Profile → Delete Account.
2. If you have an active booking or a withdrawal awaiting approval, complete or cancel it first. If you have a wallet balance, withdraw it or confirm that you want to forfeit it.
3. Confirm deletion. Your profile is anonymised and your personal data is removed.

Delete by email

1. Email support@drobe.rentryo.in with the subject "Delete my Drobe data" and your registered mobile number.
2. We verify that the request comes from the account holder, asking for confirmation if anything is unclear.
3. We confirm once deletion is complete.

What is deleted

Your profile details, addresses, wishlist, notifications, login sessions, referral code and wallet are deleted, and the photographs you uploaded for AI virtual try-on are purged from storage.

What we keep

We may refuse or delay deletion while you have pending bookings, payments, grievances, or claims. Even after deletion, we may retain records we are legally required to keep (for example, booking and transaction records for tax and fraud-prevention purposes) and fully anonymised data used for analytics. See our Privacy Policy for details.

Timeline

In-app deletion takes effect immediately. Verified email requests are actioned within 30 days. Once your account is deleted, you lose access to it and cannot recover it.